What are the best questions to ask during a negotiation?
High agreement — the answer is well-supported across models.
Models agree on
- ✓Open-ended questions are best for early-stage negotiation to uncover priorities and interests
- ✓Calibrated questions help redirect confrontational dynamics toward collaboration
- ✓Closed questions are useful for seeking clarity or commitment
- ✓Avoid combining open and closed questions in one sentence
The best questions to ask during a negotiation are those that foster understanding, collaboration, and problem-solving. To achieve this, prioritize open-ended questions early on to uncover the other party's priorities, constraints, and interests. These typically start with Who, What, When, Where, Why, and How. Examples include: 'How do you see the pricing issue being resolved?' and 'What are your main priorities for this agreement?'. Use calibrated questions to redirect confrontational dynamics toward collaboration, such as 'How am I supposed to do that?' or 'What needs to happen for this to work for both of us?'. These questions challenge assumptions and encourage the other party to articulate solutions. Employ closed questions strategically to seek clarity or commitment, like 'Can you meet the deadline?' or 'Do you offer a discount for prepayment?'. Avoid combining open and closed questions in one sentence, as the closed part may overshadow the open one. Always follow up with probing questions to uncover deeper insights, such as 'What specifically led you to that position?'. Avoid aggressive or leading questions, like 'You want how much for that?', as they can create defensiveness. The goal of negotiation questions is to gather information, clarify interests, and guide the conversation toward mutually beneficial outcomes.
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